How can I find a missing item from my package?Updated 7 months ago

If you've received your package but an item shipped is missing, follow these steps:

1. Check for additional shipments:
If you're missing an item from your package, please check our 'Track a Package' page to see if the missing item was part of a separate shipment. If no additional tracking information is provided, contact us immediately, and we’ll assist you further.

2. Entire package is missing:
If the tracking information shows the package as delivered but you can't find it, visit 'How do I find a missing package that shows as delivered?' for more guidance.

If the tracking information shows the package as undelivered, refer to 'What happens if my package is undeliverable?' page for further details.

If you have any further questions, please don’t hesitate to reach out through our contact form—we're here to help!