How do I find a missing package that shows as delivered?Updated 8 months ago

If your package shows as delivered but you can't find it, follow these steps:

1. Confirm your shipping address: 
   Check Your Orders to verify that the shipping address is correct. For help with an incorrect address, visit the Add and Manage Addresses page.

2. Look for a delivery notice:
   Check the Message Center for any updates.
   See if there's a delivery confirmation in Your Orders.
   Search your mailbox or usual mail drop-off point.

3. Check around the delivery location: 
   Review your delivery instructions in Your Addresses—the package might be left where specified.

3. Ask household members and neighbors: 
   Someone else may have accepted the package on your behalf.

5. Wait 48 hours: 
   Sometimes packages are marked as delivered up to 48 hours before actual arrival.

6. Check with the carrier: 
   Visit the carrier’s website or reach out to them directly for more information. Find contact details on the Carrier Contact Information page.

Still missing? 

If you haven't found the package after following these steps, contact Amazon Customer Service within 30 days of the expected delivery date for assistance. If Amazon is unable to help, please reach out to us through our contact form.

If you have any further questions, please don’t hesitate to reach out through our contact form—we're here to help!